How to contact us
flags@dixiememories.com
Click
here
to send an email
Frequently
asked questions
How do you pay for the flag?
Payment can be made by personal check, money order, cashiers check or
PayPal. If you pay by PayPal you should still send us the order form
in the mail or by email. We do not accept credit or debit cards.
Make your check payable to me (name below) and mail to the address
below. PayPal payments are in the name of my husband which will
appear when you click on the PayPal link. This is okay. We
prefer a check.
If you wish an order form just click below and the appropriate application
should open the file. If this doesn't work on you computer then just
right click on the link and select "save as". You can then print the
form to fill out by hand. Make check out to the name below and mail
with order to the address below.
Order Form pdf
format Order Form doc format
How long does it take to get my
flags?
We consider a flag ordered only after we receive a check with the order in
the mail or when payment is made by Paypal. Chris makes the flags in
the order in which they are received with payment. When we receive
your order it is placed on the list with flags already ordered. If
the number of existing orders is small then you will receive your order
quicker. If the number of existing orders is long then it will take
longer for you to receive your flag. Chris tries to keep up so that
there is not a large back log. She doesn't rush because she wants
each flag to be done properly. Orders are normally filled within 2
to 3 weeks. Sometimes it takes longer due to a backlog of
orders. You can contact us by email to check on your order anytime.
Who makes the flags I sell?
Chris makes each flag in our home in South Carolina. Made by
Southern hands in a Southern home. They feel and look like an original.
Consequently they cost more than other "sewn component" flags which are
made in overseas factories.
What type of fabric do I use?
Flags are 100% cotton fabric. It is a very strong weave which is color
fast (colors do not run when wet). The fabric is washed before it is
cut and made into a flag. The hoist (that part nearest the staff) is
sturdy cotton canvas. Components are sewn, not printed on the
fabric. The fabric used allows the flag to fly easily in the wind.
How are the flags made?
Chris cuts each piece of cloth herself. Every single piece of the
flag is sewn. Not a single piece is printed, painted or
embroidered. The hoist is made of cotton canvas and has sewn eyelets
(think round button holes - this is period 1860s) to attach the flag to a
staff. If you want a sleeve to slip over a staff then you must request
this and tell us the diameter of the staff you will use. This
information must be included with your order. You must request brass
grommets if you want these. There is no extra charge for a sleeve or
brass grommets.
Can you furnish your own fabric?
It is impractical for us to use fabric supplied by anyone else. We
cannot guarantee the quality of such fabric and therefore cannot guarantee
the quality of the flag. Therefore we cannot make a flag with fabric
supplied by a customer.
What method of shipping do I
use?
We
ship by USPS Priority Mail Insured.
What does it cost to ship my flag?
The cost of shipping to you is included in the cost of the flag.
Return Policy
Flags may only be returned if there is a defect in the workmanship of the
flag. If you find such a problem with your flag, simply return it and we
will repair or replace it at no charge to you. You must pay the shipping
and insurance to return a flag to us. We do not refund shipping
charges.
To authorize a return of a flag you must first contact us by email
and describe the nature of the problem. This must be done within 7 days
after you receive your flag. You must pay all shipping and insurance
charges when returning a flag. Please insure the flag when returning to
us. We cannot accept responsibility if you return a flag without
insurance and it becomes lost in transit. Any return must be received by
us in exactly the same condition in which you received the flag.
Refund Policy
No refunds.
